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Privatel Inc may revise this Acceptable Use Policy from time to time and without notice by editing the information on this page. We recommend Privatel subscribers of data and voice services review this page often to insure any activity on the network conform to the most recent version. In the event of a conflict between any subscriber agreement and this policy, the terms of this policy will govern. Questions regarding this policy can be directed to Complaints of violations of this policy by Privatel users can also be directed to


Privatel Inc provides Internet services to residences of Universities, Hospitals and other residential and commercial facilities. (the "Services"). The Privatel Inc services allows subscribers to connect to the Internet through a high-speed Internet access connection, typically a cable modem solution but may consist of WiFi and / or Ethernet connectivity. In most cases, these services use resources that are shared with other Privatel Inc customers within the same facility. Privatel Subscribers should be aware of the shared resources and use the services in accordance with the provisions outlined here to insure all users have a fair and productive use of services to which they subscribe. Each Privatel subscriber will be required to insure that their use of these services comply with the Acceptable Use Policy (the “Policy”)


The acceptable use Policy generally prohibits uses and activities involving any service provided by Privatel that are illegal, interrupt, diminish, degrade or cause interference of the service or services by others. In addition, anything that prevents Privatel from providing the service or operating its business. Uses and activities prohibited include but are not limited to using the Privatel Inc services, either customer or Privatel provided equipment individually or used in combination for the following uses:

Conduct and information restrictions undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation; post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be indecent, pornographic, harassing, threatening, hateful, or intimidating; upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Service or otherwise that is protected by copyright or other proprietary right, without obtaining permission of the owner; transmit unsolicited bulk or commercial messages commonly known as "spam;" send numerous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files that disrupts a server, account, newsgroup, or chat service; initiate, perpetuate, or in any way participate in any pyramid or other illegal scheme; participate in the collection of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including "spyware") designed to facilitate this activity; collect responses from unsolicited bulk messages; falsify, alter, or remove message headers; falsify references to Privatel Inc or its network, by name or other identifier, in messages; impersonate any person or entity, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity (for example, "phishing"); violate the rules, regulations, or policies applicable to any network, server, computer database, or Web site that you access;

Technical Restrictions

Access any other person's computer or computer system, network, software, or data without his or her knowledge and consent; breach the security of another user or system; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other hosts, networks, or accounts without express permission to do so; use or distribute tools or devices designed or used for compromising security, such as password guessing programs, decoders, password gatherers, unauthorized keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Unauthorized port scanning is strictly prohibited; distribute programs that make unauthorized changes to software (cracks); use or run dedicated, stand-alone equipment or servers from the Premises that provide network content or any other services to anyone outside of your Premises local area network ("Premises LAN"), also commonly referred to as public services or servers. Examples of prohibited equipment and servers include, but are not limited to, e-mail, Web hosting, file sharing, and proxy services and servers; use or run programs from the Premises that provide network content or any other services to anyone outside of your Premises LAN, except for personal and non-commercial residential use; service, alter, modify, or tamper with Privatel Inc Equipment or Service or permit any other person to do the same who is not authorized by Privatel;

Network and Usage Restrictions

Restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Service, including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others' ability to use, send, or retrieve information; restrict, inhibit, interfere with, or otherwise disrupt or cause a performance degradation, regardless of intent, purpose or knowledge, to the Service or any Privatel Inc (or Privatel Inc supplier) host, server, backbone network, node or service, or otherwise cause a performance degradation to any Privatel Inc (or Privatel Inc supplier) facilities used to deliver the Service; resell the Service or otherwise make available to anyone outside the Premises the ability to use the Service (for example, though Wi-Fi or other methods of networking), in whole or in part, directly or indirectly. The Service is for personal and non-commercial residential use only and you agree not to use the Service for operation as an Internet service provider or for any business enterprise or purpose (whether or not for profit); connect the Privatel Inc Equipment to any computer outside of your Premises; interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to "crash" a host; interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to "crash" a host; engage in Excessive Use, as defined below.


What are your obligations under this Policy? You are responsible for any misuse of the Services that you have contracted for, even if the inappropriate activity was committed by a friend, family member, guest, employee or customer with access to your account. Therefore, you should take steps to ensure that others do not gain unauthorized access to the Services and ensure that users you have authorized do not engage in any of the “Prohibited Uses and Activities” identified above.

You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device. In particular, Privatel Inc recommends against enabling file or printer sharing of any sort. Privatel Inc recommends that any files or services you do choose to make available for remote access be protected with a strong password, personal firewall or as otherwise appropriate.

How Does Privatel Inc address inappropriate content and transmissions? There may be content on the Internet or otherwise available through the Services which may be offensive to some individuals, or which may not be in compliance with all federal, state and local laws, regulations and other rules. For example, it is possible to obtain access to content which is pornographic or offensive, particularly to children. Privatel Inc does not assume any responsibility for the content contained on the Internet or otherwise available through the Services. You must assume the risk of accessing content through the Service and Privatel Inc shall not have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content. Parents may want to use a program capable of restricting access to sexually explicit material on the Internet. Content questions or complaints should be addressed to the content provider. You are solely responsible for any information which you publish on the web or other Internet services. You must ensure that the recipient of the content is appropriate. For example, you must take appropriate precautions to prevent minors from receiving inappropriate content. Privatel Inc reserves the right to refuse to post or to remove any information or materials, in whole or in part, that it, in its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful. Privatel Inc does not have any obligation to monitor transmissions made on the Services. However, Privatel Inc does have the right to monitor such transmissions from time to time and to disclose the same in accordance with your subscriber agreement. By using the Services to reproduce, publish, display, transmit and distribute content, a user is warranting that the content complies with this Policy and authorizing Privatel Inc to reproduce, publish, display, transmit and distribute such content as necessary for Privatel Inc to deliver the content in a timely manner.

What requirements apply to Electronic Mail?
The Services may not be used to or distribute e-mail or other forms of communications in violation of the "Prohibited Uses and Activities" described above. This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious messages. Such messages may only be sent to those who have explicitly requested them. The Services may not be used to send messages to any individual who has indicated that he/she does not wish to receive messages from you. The Services may not be used to collect responses from unsolicited email sent from accounts on other Internet hosts or email services which violates this Policy or the acceptable use policy of any other Internet service provider. Moreover, unsolicited email may not direct the recipient to any web site or other resource which uses the Services. You may not create a username or email address that, in the sole judgment of Privatel Inc, is pornographic, patently offensive or misleading. You may not reference the Privatel Inc network (e.g., by including "Organization: Privatel Inc " in the header or by listing an IP address that belongs to the Privatel Inc network) in any unsolicited email even if that email is not sent through the Privatel Inc network. In the event that Privatel Inc believes in its sole discretion that any subscriber name, account name, or e-mail address (collectively, an "identifier") on the Service may be used for, or is being used for, any misleading, fraudulent, or other improper or illegal purpose, Privatel Inc (i) reserves the right to block access to and prevent the use of any of these identifiers, and (ii) may at any time require any customer to change his or her identifier. Privatel Inc may at any time reserve any identifiers on the Service for Privatel Inc’s own purposes. Privatel Inc is not responsible for the forwarding of email sent to any account which has been suspended or terminated. Such email will be returned to sender, ignored, deleted, or stored temporarily at Privatel Inc’s sole discretion. Privatel Inc is not responsible for deleting or forwarding any e-mail sent to the wrong e-mail address by you or by someone else trying to send e-mail to you. In addition, Privatel Inc may suspend or delete a Privatel Inc email address after three (3) months of inactivity or other evidence of non-use.

What requirements apply to instant, video, and audio messages?
Each user is responsible for the contents of his or her instant, video, and audio messages and the consequences of any of these messages. Privatel Inc assumes no responsibility for the timeliness, mis-delivery or deletion of, or any failure to store, these messages. In the event that a Service account is terminated for any reason, all instant, video, and audio messages associated with that account (and any secondary accounts) will be permanently deleted as well.


The Privatel Inc network is designed for typical usage by a typical residential computer user. Computer activity resulting in excessive or sustained bandwidth consumption may burden the network and such usage may be restricted. Bandwidth on our network is a limited, shared resource among subscribers. Because we seek to provide the Service at a reasonable cost to the largest number of users, the use of our network is subject to usage limitations. Users therefore must comply with the current bandwidth, data throughput, file storage and other limitations on the Service. Users must ensure their activity does not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in the sole but reasonable judgment of Privatel Inc) an unusually large burden on the network itself. In addition, users must ensure that their activity does not improperly restrict, inhibit, disrupt, degrade or impede Privatel Inc’s ability to deliver the Service and monitor the Services, backbone, network nodes, and/or other network services.

How does Privatel Inc manage its Network?
Privatel Inc strives to provide customers the best experience when using our network, a shared resource among other Privatel Subscribers.
Privatel Inc reserves the right to use tools and techniques to manage its network, deliver the Service, and ensure compliance with this Policy and the Subscriber Agreement. These tools and techniques are dynamic, like the network and its usage, and could change frequently. For example, these network management activities may include (i) identifying spam and preventing its delivery to customer e-mail accounts, (ii) detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content, (iii) limiting speeds during periods of extended congestion, (iv) requiring an upgrade or purchase of a different Internet service and (v) using other tools or techniques that Cable One may be required to implement in order to meet its goal of delivering the best broadband Internet experience to all its customers.

How does Privatel Inc track usage?
Currently, Privatel does not collect data on customer traffic pattern usage but reserves the right to do so in the future if deemed necessary solely by Privatel Inc. Through the use of traffic management software, Privatel Inc reserves the right to conduct tests to improve network security, to enhance the performance of our network, and to determine whether to make available new service offerings. These technical tests are performed almost continuously and without notice. What is Excessive Use?
Excessive use means bandwidth or data usage that is significantly higher than typical usage for which our network is designed. Excessive Users consume so much data that their usage could negatively impact the Service provided to other customers. In order to ensure an optimized Internet experience for all customers, data guidelines have been assigned to all Internet services, and are subject to change.

Privatel Inc reserves the right to limit total bandwith for the 5Mbps,10Mbps, services to a total data limit of 300GB per billing cycle.
How does Privatel Inc address Excessive Use or uncharacteristic use? The Privatel Inc residential service offering is a consumer product designed for personal use of the Internet. Therefore, if Privatel Inc in its sole but reasonable discretion determines that a customer has exceeded the Excessive Use threshold or is using the Service in a manner significantly uncharacteristic of a typical residential user, Privatel Inc reserves the right to (a) adjust, suspend or terminate Service accounts at any time and without notice; or (b) require the user to upgrade his service level or pay additional fees in accordance with Privatel Inc’s then-current, applicable rates and charges for such Service; or (c) use any technology to be chosen by Privatel Inc at its sole discretion to slow the user’s service for purposes of conserving bandwidth.

What activities may cause excessive bandwidth consumption and uncharacteristic use?
Common activities that may cause excessive bandwidth consumption in violation of this Policy include, but are not limited to, numerous or continuous bulk transfers of files and other high capacity traffic using (i) file transfer protocol ("FTP"), (ii) peer-to-peer applications, and (iii) newsgroups, whether provided by Privatel Inc or a third party. Usage uncharacteristic of a residential account includes factors such as sustained high usage day and evening, consumption of data greater than 95% of other customers or numerous simultaneous connections.

What services are restricted to Residential service users?
The Service does not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server in connection with the Privatel Inc residential service, nor may you provide network services to others via the Privatel Inc residential service . Examples of prohibited uses include, but are not limited to, running servers for mail (pop3 & smtp), http, https, FTP, IRC, DHCP and multi-user interactive forums.


What happens if you violate this policy?
Privatel Inc reserves the right to suspend without notice or terminate the Service and your Subscriber Agreement if you violate the terms of this Policy or the Subscriber Agreement.

How does Privatel Inc enforce this Policy?

Privatel Inc does not routinely monitor the activity of accounts for violation of this Policy. However, in our efforts to comply with applicable law and promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our Services. If we receive notice under the Digital Millennium Copyright Act, 17 U.S.C. sec. 512, that you have allegedly infringed the intellectual property rights of a third party, we retain the right to take down or disable access to the allegedly infringing material. In complying with applicable law in this area, it is our policy, in appropriate circumstances, to terminate the accounts of subscribers who repeatedly infringe the intellectual property rights of third parties. We also will take such other action as appropriate under the circumstances to preserve our rights. Although Privatel Inc has no obligation to monitor the Services and/or the network, Privatel Inc. reserves the right to monitor bandwidth, usage, and content from time to time to operate the Services; to identify violations of this Policy; and/or to protect the network and Privatel Inc users. Privatel Inc prefers to advise customers of inappropriate behavior and any necessary corrective action. However, if the Services are used in a way which Privatel Inc, in its sole but reasonable discretion, believes violate this Policy, Privatel Inc may take any responsive actions it deems appropriate. Such actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Services. Privatel Inc will not have any liability for any such responsive actions. The above described actions are not Privatel Inc exclusive remedies and Privatel Inc may take any other legal or technical action it deems appropriate. Privatel Inc reserves the right to investigate suspected violations of this Policy, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on Privatel Inc’s servers and network. During an investigation, Privatel Inc may suspend the account or accounts involved and/or remove material which potentially violates this Policy. You hereby authorize Privatel Inc to cooperate with (i) law enforcement authorities in the investigation of suspected criminal violations, and (ii) and system administrators at other Internet service providers or other network or computing facilities in order to enforce this Policy. Such cooperation may include Privatel Inc providing the username, IP address, or other identifying information about a subscriber. Upon termination of an account, Privatel Inc is authorized to delete any user ID, files, programs, data and email messages associated with such account. The failure of Privatel Inc to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that, if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. This Policy shall be exclusively governed by, and construed in accordance with, the laws of the State of New Jersey.


Cable Modems
Privatel Inc strives to produce a high level of reliability, stability and security for our High Speed Internet Subscribers. The cable modem is a critical network element which we constantly evaluate for compatibility and performance. Due to technical limitations, changes to our network, discontinued support by manufacturers, regulatory obligations, or defects, certain cable modem models that previously were certified may be deemed to no longer be suitable for our network. If you own your modem and in our sole but reasonable discretion it becomes unsuitable for any of these or other reasons, it will be your responsibility to purchase a new modem. Privatel Inc’s support web site maintains a current list of certified modems for use on its network. Privatel Inc reserves the right to upgrade, via software download and without subscriber notification, all cable modems currently connected to its network.

Cable One may choose to communicate with you regarding these policies using a variety of methods including email and / or the other contact information you provided to Privatel at the time you subscribed to our services.

Limitations of Liability
Privatel Inc will make reasonable efforts to provide customer with uninterrupted and error-free service. Nonetheless, there are numerous factors that could affect the Service. Temporary interruptions of the Service may occur as normal events in the provision of the Service. Privatel Inc reserves the right to interrupt the Service usually between the hours of 1am to 5am (MST or Local) for maintenance purposes. Also understand that Privatel Inc has no control over the networks, facilities or services of third parties and that delays and disruptions involving them are completely beyond Privatel Inc's control. As to Privatel Inc’s own equipment and software, failure may occur without warning due to causes ranging from our own errors to malicious attack. If you have requirements that substantially exceed the average consumer’s bandwidth use or if continuous Internet access is the basis of your livelihood, you should purchase an alternate, backup connection. Privatel Inc does not represent or warrant that traffic on its network will be virus or spam free. In light of that, your use of the Service is at your own risk and the Service is provided without warranty or guarantee of any kind either expressed or implied, including warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, Privatel Inc, its parent company and affiliates will not be liable for any interruptions in service or failure to perform or partial performance that results in corrupted transmissions and will not be responsible for consequential damages of any sort. In any event, Privatel Inc’s liability to you for all potential claims will not exceed the total amount of service fees paid during the preceding three months. As to consumer customers, some states do not allow the exclusion or limitation of implied warranties, so the above exclusions or limitations may not apply to you. Nothing in this Agreement gives you any interest, title or license in the user ID, electronic mail address or IP address that is used in conjunction with the Service.


With an ever-expanding customer base, Privatel is always in need of talented and motivated individuals with experience in the Cable Television and Data Networking fields.